What are your lead times?
For standard stock items, we should be able to dispatch within 48 hours of receiving your order. Made-to-order items take an average of 10-15 working days to dispatch depending on the time of year. However, should your order be expected to take longer, our team will notify you.
How do you calculate your lead times?
This is based on the following three criteria:
1. The size of your order
2. Yarn availability to make your order
3. Our machine availability
Do you have minimums?
Yes, there is a list of our standard products we keep in stock and the minimum is one full spool / cone. However, we are a manufacturer and make-to-order with minimums starting at 500m upwards.
Can I have a custom design?
Yes, we have years of experience with designing custom products for our clients – subject to our MOQs and colours available.
Can I come see what you have available?
Yes, you are most welcome to stop by. However, to get the most out of your visit, we recommend you contact our sales team to arrange a suitable time. While the factory staff are able to help, their knowledge of the different products and their applications is limited.
Do you sell to the public?
While we mainly supply wholesalers, we do also have a large customer base of home / cottage industry businesses and are therefore happy to supply any type of customer. However, we do have a minimum order value of R500 + VAT to keep in mind.
Which payment method can I use?
We either accept card payments at our offices upon collection or direct deposits which can be arranged beforehand. Unfortunately no cash sales are accepted for security purposes.
Do I get better rates if ordering in bulk?
Yes, our price lists are quantity-based so please enquire with our sales team about what is required to take advantage of these savings.
Do you deliver?
Yes, you are able to make use of our courier service to which we will supply you with their rates or you are more than welcome to arrange your own collection from our premises.
Which yarns do you have available?
For clothing products, we mainly work with natural cotton or polyester. However, as we supply numerous different industries, we also work with polypropylene, high-tenacity polyester, spun & ultra bright polyester, nylon, elastic, jute and metallic yarn.
Do you dye to match colours?
Yes, we will dye polyester yarn to match based on minimum dye lots and the yield from that dye lot. However, we don’t dye cotton to match.
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